9 Essential Features of a Good Ticketing System
A good ticketing system forms the backbone of your team’s IT support. Not only does it help your support team be more organized, but it also enables them to help your customers faster with a better success rate. At the end of the day, a happy customer is all that matters. But how do you find the ideal ticketing system that works best for your organization? Today there is a plethora of tools and software out there that help you manage your tickets effectively. However, there are some common essential features that you should definitely look for when doubling down on a ticketing system for your organization. So in this post on Waldo’s blog, Siddhant Varma walks you through some of the most essential features of a good ticketing system.
A Guide to the Project Approval Process
Creating the project definition is one of the major steps of project management. The definition includes setting out what will be delivered, who will deliver the project, when it will be delivered, how it will be managed, and last but not least, the budget. Scope creep will cause the project to run over time and budget unless the project definition is locked down and all stakeholders have signed off on it. Hence, an integral part of the project definition phase is the formal approval of the project definition. Often, skimping on the formal project approval process leads to later difficulties. This post from Iain Robertson on Waldo’s blog details why a formal project approval process is necessary for a successful project and what goes into the project approval process.
Identifying and Implementing a Good Contract Approval Process
Contracts form the basis of all business relationships. They lay out the expectations and obligations of all parties involved and establish the terms and conditions under which parties will transact with each other. As a result, having a reliable process for reviewing and approving contracts is critical to ensuring that they are legally binding and financially viable and that they meet the needs of all parties involved. A good contract approval process can assist businesses in streamlining operations, reducing legal risks, and avoiding costly errors. This article from Vincent Chosen on Waldo’s blog explores the key components of a good contract approval process providing insights into how to develop and implement one for maximum efficiency.
How to Design a Ticketing System Process Flow
Digital transformation is picking up speed, which introduces more interconnected systems and processes—and along with it, more service issues. Research shows that average ticket volume is up 11% since the pandemic began, a trend that’s bound to increase. To accommodate more and more tickets, businesses need to have a framework for troubleshooting performance issues and quickly resolving challenges. What’s the secret to an effective ticketing system? It starts with a well-designed ticketing system process flow. Find out more from Justin Reynolds on Waldo’s blog.
What Is the Timesheet Approval Process and How Does It Work?
A timesheet is a sheet that details information about the working hour or logged time over a specific period. Timesheets are standard tools employees use to record and track their working hours. They’re also used to bill clients for the time spent on a project. For example, Ifeanyi works six hours daily, and his hourly rate is $43. He must record his working hours on his timesheet and pass it to his manager for approval. This approval process is the timesheet approval process. In this article on Waldo’s blog, Ifeanyi Benedict Iheagwara writes about the timesheet approval process, how it works, and the benefit of a seamless process.