How We Work

Since its founding, Hit Subscribe has had terrible positioning.  And this has been entirely my fault. Now, before this self-flagellation descends into “awkward to watch,” I will offer two important mitigating considerations: Hit Subscribe’s new business has always been at least 95% pure inbound, so bad positioning has never been an acute pain. Almost all…

Lately, within the account management function of Hit Subscribe, we’ve been swatting around a philosophical question. Rather than having disparate sales and account management departments, could a unified customer success group serve both functions for our business? We currently, tentatively believe that the answer is “yes,” and we’re proceeding accordingly.  But to make this work,…